Frequently Asked Questions
Everything you need to know about your Pulsar gaming gear and orders.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is the warranty policy for Pulsar products?
All Pulsar gaming peripherals come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day return policy for items in original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do you provide firmware updates for mice and keyboards?
Absolutely. You can download the latest firmware and Pulsar Fusion software directly from our official support page to ensure optimal performance and customization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How can I track my package?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.